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Shipping & Return Policy

 

Return Policy

We can’t offer returns and exchanges except if the mix-up was made by us. If there was an issue with your order and you believe the error was on our end, kindly send it back to the delivery attendant and please give us a call on 08069849490 or email info@masrachy.com.ng

 

You must contact us within 24 hours upon receipt of the product for us to review your claim. If you do not contact us within the time frame we would not be able to process any returns or refunds.

 

All products must be returned to the address provided to you via email. Refunds would be processed electronically by crediting your bank account or giving you store credit

 

You ought to get your bank/store credit within 1 week of giving your package to the return transporter, in any case, much of the time, you will get a store credit more quickly. This time frame incorporates the travel time for us to get your get back from the transporter (5 to 10 workdays), the time it takes us to handle your return once we get it (3 workdays).

 

At the point when you need to return an item, just sign in to your account, see the request by utilizing the \”Absolute Orders\” interface under the My Account, and click the Return Item(s) button to continue. We\’ll inform you by email of your store credit at whatever point we\’ve gotten the returned items(s) from you.

 

Shipping & Return Policy (Delivery)

 

We can ship your item(s) to virtually any address in Nigeria.

 

At the point when you submit an order, we will gauge transportation and conveyance dates for you dependent on the accessibility of your item(s) and the delivery choices you pick. Contingent upon the delivery supplier you pick, dispatching date appraisals may show up on the transportation page.

 

Note that the transportation rates for some items we sell are weight-based. The heaviness of any such item(s) can be found on its detail page. To mirror the approaches of the delivery organizations we use, all loads will be gathered together to the following full kg.

 

Note: If your order is vaRIOUS items and one of them is unavailable at the time of purchase, we will go ahead and ship the rest of your order issuing store credit for the item(s), not in stock

 

Conveyance Rates in Nigeria

ZONE LOCATION SHIPPING COST DELIVERY TIMES
Zone 1 Lagos ₦2500 1-2 working days
Zone 2 Ogun, Ondo, Osun, Oyo ₦3000 1-5 working days
Zone 3 Abuja, Abia, Benue, Edo, Ekiti, Rivers, Delta, Edo, Enugu, Imo ₦3550 1-5 working days
Zone 4 Northern States ₦4520 3-5 working days

 

All orders with at least ₦500,000 (inside Lagos) naturally meet all requirements with the expectation of complimentary conveyance (5-10 working days). For quicker conveyance, if it\’s not too much trouble, pay dependent on your zone in the table above.

 

We would try to keep delays of delivering your goods to a minimum.

 

To guarantee that your bundle is appropriately conveyed and you get shipment inside the time span we encourage you to guarantee that your transportation address is right as we can’t divert orders whenever they have been shipped off you

 

This fuses not simply the area that your solicitation is going to, yet also the name of the recipient. We can\’t be answerable for the transport of your solicitation to some unsatisfactory area or some inadmissible individual in view of you furnishing us with divided or mistaken information.

 

We will bend over backward to convey your request inside assessed timescales. Notwithstanding, delays are once in a while unavoidable because of unanticipated variables or occasions beyond our ability to do anything about, for instance, material deficiencies, travel or transportation interruption, programming or specialized disappointments, or higher than expected interest. Kindly note conveyance of your request may take longer during deals or other occupied periods.

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